RedShield are actively investigating a service degradation in our Auckland POP and Australia AWS infrastructure. Our Engineers and Infrastructure teams are working on mitigation steps and we will update this article as new information comes to light.
If you are experiencing any connectivity issues, we encourage you to e-mail support@redshield.co or raise a ticket via support.redshield.co and our team will respond promptly.
=========== UPDATE 02 July 1:30 PM NZST ===========
Incident marked at resolved. Traffic has returned to normal levels, however is still split across multiple locations. Our engineers are working to returning traffic to their original paths - no service interruptions are excepted from this change.
=========== UPDATE 02 July 11:45 AM NZST ===========
RedShield engineers have split customer traffic across multiple locations to isolate and investigate the issue. Traffic remains stable, and we are continuing our investigation before returning traffic to the primary location.
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